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The Disability Dividend: Unlocking Growth in UK Financial Services

The ActionAble Financial Services Roundtable, supported by EY, brought together C-suite leaders from major UK banks and insurers to focus on one practical question: how to turn disability inclusion into commercial progress and a board-level action.

Senior leaders came together to explore what makes organisations prioritise disability inclusion as a driver of growth, productivity and performance. The result is The Disability Dividend: Unlocking Growth in UK Financial Services – a report shaped by roundtable participants.

Why this report matters

Disability now affects up to one in four customers and one in six colleagues, yet many Boards still lack the data and business case needed to act.

With contributions from leaders in Barclays, HSBC, Lloyds Banking Group, NatWest, Santander, Aviva, L&G, Nationwide, Royal London, AbilityNet, Valuable 500 and others, this report sets out the business case for disability inclusion. It introduces the Disability Dividend Framework, centred on four drivers:

  1. Customer Growth (Revenue Driver): Capturing underserved and growing markets.
  2. Personal Performance via Enablement (Productivity Driver): Closing the non-disabled:disabled colleague engagement gap.
  3. Tomorrow’s Talent (Talent Driver): Attracting and retaining the next generation of skilled workers.
  4. Universal Design (Innovation Driver): Embedding the principles of accessibility and inclusive design from the start, to “design for one, solve for many.”

The Roundtable agreed that Disability inclusion is not a niche diversity issue. It is a leadership responsibility and a commercial imperative. This report is designed to help organisations move from compliance to competitiveness. It outlines new, practical next steps for the sector – from measuring the disability engagement gap to embedding inclusive design and strengthening talent pipelines – and shows how disability inclusion can drive stronger performance for colleagues, customers and shareholders.

Promotional graphic for The Disability Dividend

If you have any feedback on the form or need anything in a different format please don’t hesitate to reach out to the team: hello@impactmatch.global

Download the Report

Download the full Roundtable Report using the form below to explore:

  • The Disability Dividend Framework and its four commercial pillars
  • Executive insights from the UK’s leading Financial Services organisations
  • Practical case studies across banking and insurance

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By completing this form and downloading 'The Disability Dividend: Unlocking Growth in UK Financial Services', you agree to become a part of the ImpactMatch community, which includes receiving event-related communications. Your data will be handled in accordance with GDPR regulations and you can withdraw your consent or request data deletion at any time by contacting us at hello@impactmatch.global or hitting the unsubscribe buttons on all communications. For more details please refer to our Privacy Policy: https://impactmatch.global/privacy-policy/

Launch webinar: explore the findings and what comes next

To coincide with the publication of The Disability Dividend, we will be hosting a launch webinar in March, bringing together key stakeholders and senior leaders from across UK financial services, including Sara Weller CBE.

The session will unpack the report’s findings, explore what they mean in practice for boards and leadership teams, and focus on the practical next steps organisations can take to move from insight to action.

Ask your questions in advance

As part of the registration process, you’ll have the opportunity to submit your questions in advance via a short Microsoft Form.

This approach is designed to:

  • support participants who may prefer time to digest the report and reflect before engaging
  • enable the panel to prepare thoughtful, high-quality responses to the themes that matter most
  • ensure the discussion is as focused, inclusive and useful as possible for everyone attending

Due to time constraints, we won’t be able to address every question during the live session, but we will do our best to cover as many themes as possible To ensure accessibility and clarity for all attendees, there will be no live Q&A on the day. This allows the conversation to flow clearly and reduces barriers to participation, while still centring audience questions and priorities.

Register your interest for the webinar using the form below:

 

Name(Required)
Please enter your first and last name
Please enter your email, then confirm your email
Please enter the Organisation you work for
Please enter your Job Title
Privacy(Required)
By completing this form, you agree to become a part of the ImpactMatch community, which includes receiving event-related communications. Your data will be handled in accordance with GDPR regulations and you can withdraw your consent or request data deletion at any time by contacting us at info@impactmatch.global or hitting the unsubscribe buttons on all communications. For more details please refer to our Privacy Policy: https://impactmatch.global/privacy-policy/

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