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Deaf Equity in Financial Services 2026 Annual Report

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ActionAble, supported by Nationwide Building Society, hosted a webinar to mark the publication of the Deaf Equity in Financial Services 2026 Annual Report with insights from deafPLUS, Signing banks UK and the Deaf Inclusion Industry Group (DIIG). Read the full report: https://impactmatch.global/deaf-equity-financial-services-2026-report

For the first time, this year’s report combines industry data and lived experience insight. The report highlights both the progress made across the sector and the opportunities that remain. The focus moves beyond whether services exist, to whether they deliver consistent, equitable outcomes in practice.

The session explored the key themes emerging from the report, including:

  • How the “overhearing gap” and communication barriers directly impact financial outcomes.
  • What deaf customers experience across financial journeys in practice and where service provision doesn’t yet translate into equitable outcomes.
  • Practical recommendations structured around the “Disability Dividend” Framework for board-level discussion, across product design, communication and operating models, including a new industry-wide code-of-practice.
  • What progress should look like this time next year, including priority areas for action, how organisations can track movement from provision to outcomes, and the role of ongoing industry accountability and collaboration.

Speakers included:

  • Kathryn Townsend, Founder & Chair, DIIG and Head of Customer Vulnerability & Accessibility at Nationwide (Chair)
  • Sara Weller CBE, Co-Founder, ActionAble
  • Reg Cobb, CEO, deafPLUS
  • Mohamed Moledina, Financial Information Guidance Officer, deafPLUS
  • Kerry Beggs, Customer Delivery Director, Santander
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